Quick checks before anything else

• Are you on the latest version of the app? Update from the App Store or Google Play.
• Restart the app. Close it fully and open it again.
• Restart your device.
• Try a different network (Wi-Fi vs. cellular).

The app will not open

1. Force close Leni
2. Restart your device
3. If it still will not open, delete and reinstall the app. Your saved data is tied to your account, not the device, so it comes back when you sign in.

Sign-in problems

• Make sure the email is the one you signed up with
• Check spam and promotions folders for the code or reset link
• The login code expires after 10 minutes. Request a new one if needed.
• If you signed up with Apple or Google, use the same button to sign back in. Do not try email first.

My saved verses or notes are missing

• Confirm you are signed in to the same account on this device
• Pull down on the Saved screen to refresh
• Check Settings → Sync and tap Sync now
• If it still does not show up, email support with the device, account email, and the verse or note title

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